FAQ
Shipping & Delivery
How long is the delivery time?
Normally it takes 2-4 working days.
How much does shipping cost?
Shipping costs are shown at checkout and vary depending on delivery method. We offer free shipping over 699 SEK.
Returns & Exchanges
How do I make a return?
Contact us at info@lellekid.com and let us know that you want to make a return. Also send us your order number which you can find in your order confirmation.
Who pays for the return shipping?
A return to us costs SEK 49. The return shipping cost is automatically deducted from your refund amount.
How long does it take to get the money back when returning?
We will refund within 14 days after we receive and approve the return.
How do I make a complaint?
If you have received a defective or incorrect product, please contact us at info@lellekid.com and we will help you resolve the issue as soon as possible. We appreciate it if you include your order number and a short description of the problem for faster handling.
Our products
How do I install the Lelle Magnetic Wall Decal?
See our installation guide.
Can I remove the magnetic decal and move it?
Yes, the decal can be removed and moved. Please note: Lelle cannot guarantee that the decal will continue to stick if removed and moved to another wall, as this weakens the adhesive surface.
We also cannot guarantee that the paint on the wall will not be damaged when removing the decal.
On what surfaces can it be installed?
On clean, dry and smooth surfaces.
However, the adhesive may not work on all surfaces. It is not recommended to apply the decal to wallpaper, textured, newly painted or poorly painted walls.
What types of magnets are compatible with the Lelle Magnetic Wall Decal?
Lelle Magnetic Wall Decal is compatible with most standard classic magnets and lighter magnetic plates. However, heavier magnets are not suitable as they may affect the adhesion.